Frequently Asked Questions

Patients must have a referral submitted from their family doctor or Walk-In clinic doctor.  Referrals will be triaged and processed in a timely manner.  You will be contacted when an appointment time is ready to be arranged.  This is dependent on the length of the waitlist.

All patients will need to be referred by a physician (this could include: a family doctor, a walk-in doctor, the emergency department or another specialist).

We ask that you arrive 10 minutes early to fill out a questionnaire.  You will be asked to list your current medications, vitamins, and surgical history.  There is no other preparation for the appointment.
In most cases, your appointment will be covered under your provincial health care insurance (Medical Services Plan in BC). If you are seeing a physician for an uninsured service such as a cosmetic procedure, you will be notified of any costs prior to your appointment. There is a charge for work/insurance forms if you need these to be filled out by your surgeon. This is not an insured service covered by any provincial healthcare insurance.

Third party insurance is not necessary for an appointment to see the otolaryngologist, just your provincial healthcare coverage. If you do not have provincial coverage, there might be a fee associated with your visit. The office will notify you of any costs prior to your appointment.

When you have been given an appointment at the Ambulatory Care Clinic (ACC), you need to arrive 30 minutes before their appointment time to check-in at Patient Registration (the main entrance off Pandosy Street).

You will need to present your provincial healthcare coverage upon registration.  You will be directed to the ACC.

Quite often, you may need to have some diagnostic testing after your initial consultation with us. If you are waiting for a test expect a letter by mail, or a phone call to set up the test ordered.  The wait time will vary depending on the test ordered.  Please call the office to let us know the date of your upcoming appointment, and we will set up a follow-up appointment to review the results with the doctor.
After your appointment, you may need to have a surgical procedure at the hospital. All surgeries are booked through Interior Health directly and our office is then notified of your scheduled surgery time. In most cases, you will know your surgery date before we do.

When you discuss a potential surgery with your surgeon, be sure to notify them of:

  • Any potential upcoming holidays
  • If you have availability for a short-notice surgery
  • Any changes in phone numbers or contact information
  • Other potential factors that could impact your surgery such as a newly diagnosed medical condition or if you are on a waitlist for another surgery with a different surgeon.
If you know that you will not be able to make your upcoming appointment, we ask that you let us know as soon as possible. That way, we can give the spot to someone else who needs it.

To cancel an appointment, we need at least 24 hours notice to ensure enough time to fill your spot.
If you do not cancel your appointment and miss it, there may be a “No-Show” fee. This is up to the discretion of your surgeon.